(REQUIRED WITHIN 30 DAYS OF STARTING WORK)
Total Course Time: 16 Hours
This second tier of training, in accordance with California Law, provides the student with a total of 16 hours of continuing education, focusing on topics critical to success as a private Security Officer. These mandated training components MUST be completed within the first 30 days of beginning work as a security guard.
- Public Relations - Community & Customer (4 Hours)
The purpose of a course on public relations is based on the necessity of security guards dealing with the public at large in a customer service role in addition to security. Topics include discrimination and harassment, respecting others and stereotyping, verbal de-escalation and crisis intervention, diversity, substance abuse, mental illness, ethics, physical manifestation of crime, perception, dealing with the disabled, managing incidents, technology, confidentiality, and reporting to the public.
- Observation & Documentation (4 Hours)
This course is a mandated component security guard training within the first 30 days of beginning work as a security guard. The purpose of this course is to train guards to be more effective in observing their environment and documentation through both written and oral reports. Topics include observation, environmental awareness, patrols, witness questions, group characteristics, report writing, note taking, narrative reporting, and reporting types.
- Communication and its Significance (4 Hours)
This course is a mandated component security guard training within the first 30 days of beginning work as a security guard. The purpose of the communication and its significance course within the guard card training is to help security professionals communicate better with employees, clients, and the public. Topics include how to ask questions, body language, deception, barriers to communication, written communication, communicating through technology, communicating with the press and government, phonetic alphabet and ten codes, as well as de-escalation.
- Liability and Legal Aspects (4 Hours)
This course is a mandated component security guard training within the first 30 days of beginning work as a security guard. The purpose of this training is to ensure security guards are well educated of the laws, rules and regulations that govern their actions as a security officer. Topics include an overview of the constitution, California law, description of crimes, liability, and the role of the security officer.
Course Fee: $150.00